1. Name, Address, and Name of Representative of Our Company

Hankyu Hanshin Building Management Co., Ltd.
For our company's address and the name of our representative, please refer to the following URL:
https://www.hhbm.hankyu-hanshin.co.jp/company/about/index.htmlThis will open in a new window.

2. Our Group's Basic Stance

Our Group respects the intent of the Act on the Protection of Personal Information, establishes and complies with various regulations concerning the protection of personal information, and continually reviews and improves these measures as necessary.

3. Personal Information We Store

Our Group stores personal information provided by customers (such as addresses, names, ages, telephone numbers, email addresses, occupations, and other required items listed on surveys, application forms, contracts, etc.), personal information obtained from publicly available sources (such as corporate registries and residential maps), and the personal information of job applicants submitted to our applications.

4. What We Use This Personal Information For

1. (1) Our Group's Business (All Business Related to Building Management)

   • Reporting services: Reporting
   • Sales Management Services: Tenant leasing, tenant operations management, sales promotion, tenant association and shopping district association secretariat operations, and all POS sales management operationst
   • Building Maintenance Services: Facility management, security, and cleaning
   • Construction Services: Building and tenant renovations, building revitalization, interior work, and signage installation
   • Real Estate Consulting Services
   • Other Related Businesses: Operation and management of rental conference rooms and parking lots

   Sales activities (solicitation, communication, visits, etc., via mail, telephone, or email) and contract fulfillment related to the above and the businesses of Hankyu Hanshin Real Estate Group companies.

2. (2) Development of products and services based on customer trend analysis using acquired information about customer attributes, or through research and analysis aimed at customer management and the improvement of customer satisfaction.

3. (3) Recruitment operations for officers and employees of our Group (including executives, regular employees, temporary employees, loaned personnel, etc.).

4. (4) When it becomes necessary to contact customers for any other reason.

5. Joint Use

Personal information may be jointly used as follows.

1. (1) Information provided: items listed above in section 3.

2. (2) Reasons joint users may use this information: for purposes outlined above in section 4.

3. (3) Scope of those who may jointly use the information

   a. Hankyu Hanshin Holdings Group companies (*"Hankyu Hanshin Holdings Group companies" refers to Hankyu Hanshin Holdings, Inc. and its consolidated subsidiaries as listed in its securities report.)

   b. Hankyu Hanshin Real Estate Group companies (https://www.hhp.co.jp/corp/group/This will open in a new window.)

4. (4) Party responsible for the management of this personal data: Hankyu Hanshin Building Management Co., Ltd.
   Please refer to section 1 above for our company's address and the name of our representative.

6. Provision to Third Parties

With the customer's consent and in the following cases, the customer's personal information may be provided to third parties, to the extent necessary, in writing or by mail, telephone, email, etc.

1. (1) When required by law

2. (2) When necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.

3. (3) When particularly necessary for the improvement of public health or the promotion of the healthy growth of children, and it is difficult to obtain the individual's consent.

4. (4) When it is necessary to cooperate with a national or local government agency or a person entrusted by either of them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to hinder the performance of those duties.

7. Security Measures

1. (1) Our Group has established regulations concerning electronic information security management for our database system, and ensure that all employees are thoroughly informed of these regulations.

2. (2) We implement reasonable and secure measures to prevent unauthorized external access to personal information and to mitigate risks such as loss, alteration, or leakage of information. Additionally, we employ SSL encryption for the transmission of personal information provided by customers.

8. Outsourcing

When outsourcing the handling of personal information, we implement safety management measures and exercise appropriate supervision.

9. Disclosure, Correction, etc., and Suspension of Use, etc.

Requests for disclosure (including disclosure of records regarding provision to third parties), correction, or suspension of use (including suspension of provision to third parties) of personal information handled when requested by the individual concerned. Requests may be submitted as follows:

• (1) Requests for correction, etc., and suspension of use, etc. may be submitted by phone or mail.
• (2) Requests for disclosure must be submitted using the prescribed form via mail. A fee of 1,000 yen will be charged for information disclosure, per type of information. If the request is made by a representative, a separate letter of authorization is required. To verify the individual's identity, we require information that allows our Group to confirm the requester's identity, such as address, name, telephone number, etc. For details, please contact the inquiry desk listed below.

10. The Use of Cookies

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot directly identify you.

Some cookies are necessary to operate our website (e.g. for establishing and keeping sessions), while other cookies may be used for the following purposes:

• Improving website functionality;
• Collecting analytical data to improve website performance;
• Delivering advertisements that may be of interest to you from us or our advertising partners based on information collected by tracking users across the internet;

Where We are required by applicable privacy/data protection laws, You can choose whether to allow us or third-parties (e.g. its analytics, advertising and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner or cookie settings interface provided on the website.

* If you choose to reject cookies, you will not be able to view Youtube videos on the website

11. Access Logs

When users browse Our Group's website/s, information about website visitors is recorded in an access log by Our Group and third parties commissioned by Our Group.

Access logs include the visitor's domain name and IP address, the type of browser being used, the date and time of access, etc., but generally do not include information that can identify an individual.

However, this site may treat access logs as customer information.

Such information is used solely for the purposes described above in section 4.

Contact for inquiries regarding the handling of personal information:
Hankyu Hanshin Building Management Co., Ltd. Human Resources and General Affairs Department

Hankyu Terminal Building
1-1-4 Shibata, Kita-ku, Osaka City
Telephone:
06-6372-7900
Reception Hours:
10:00-17:00 (excluding Saturdays, Sundays, national holidays, year end and New Year holidays, and Golden Week)