Opening Hours

*Varies in some cases depending on the business.

Information

Touch-screen information terminals are available to search for shop information and floor guides. If you need further assistance, please use the call button on the screen to speak directly with our staff.
For information regarding lost items, please visit our FAQ page (https://www.hepfive.jp/faq This will open in a new window.).

Location	1F

Wi-Fi

Free Wi-Fi service for overseas tourists: HHcross Wi-Fi

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Telephone Interpretation Service

A telephone interpreting service is available so that you can enjoy shopping with peace of mind. It is an interpreting service in which the customer, staff, and a call-center interpreter talk via a telephone. It is available in eight languages, including English, Chinese, Korean, Thai, Russian, Portuguese, Spanish, and Vietnamese. Be sure to ask our staff about it.

Lost and Found

For lost and found items, please search via our chat.
Access chat here: https://bit.ly/4v70g2FThis will open in a new window.
Support hours: 9:00 AM - 10:00 PM (Inquiries submitted after 9:00 PM will be answered sequentially starting from 9:00 AM the following morning.)

Accepted Cards & Payment Methods

*Some payment methods may be unavailable at some shops.

ATMs

Seven Bank	B1

Foreign Currency Exchange

Location	7F

Coin Lockers

There are no coin lockers.

Powder Room

Location	3F

Nursing Room

Location	4F

*On each of the 2nd, 4th, and 6th floors there is a restroom equipped with facilities for those with children, and there is a nursing room on the 4th floor.

Smoking Areas

TAX-FREE COUNTER

Location	B1

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