HEP FIVE Services

Opening Hours

Shopping 11:00 - 21:00
Restaurants 11:00 - 22:30
Ferris wheel 11:00 - 22:45 (Time of final ride)
Amusement facilities 11:00 - 23:00

*Varies in some cases depending on the business.

General Information

Consult our staff for shopping and restaurant information.

Location 1F
Services Various inquiries / Requests for various pamphlets / Stroller rentals / Looking for lost children or other lost persons / Lost and found

*See more: Meet the Department Store Staff Who Bring Japan’s Unparalleled Service to Osaka Malls


Free Wi-Fi service for overseas tourists: HANKYU HANSHIN WELCOME Wi-Fi

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Telephone Interpretation Service

A telephone interpreting service is available so that you can enjoy shopping with peace of mind. It is an interpreting service in which the customer, staff, and a call-center interpreter talk via a telephone. It is available in eight languages, including English, Chinese, Korean, Thai, Russian, Portuguese, Spanish, and Vietnamese. Be sure to ask our staff about it.

Lost and Found

If you have lost something in HEP FIVE, or you have found something left behind or a suspicious item in HEP FIVE, please contact the HEP FIVE Disaster Prevention Center on +81-6-6366-3640. (Service is available in Japanese only)

Accepted Cards & Payment Methods

Credit cards
  • Union Pay Card
  • JCB Card
  • VISA Card
  • Master Card
  • UC Card
  • MUSG Card
  • DC Card
  • UFJ Card
  • NICOS Card
  • APLUS Card
  • Diners Club
  • Rakuten Card
Barcode payment
  • WeChat Pay
  • PayPay
  • LINE Pay
  • d払い
  • au PAY
  • Rakuten Pay
  • merpay
Electronic money
  • PiTaPa
  • iD
  • QUICPay
  • Rakuten Edy
  • Kitaca
  • Suica
  • tolca
  • manaca
  • nimoca

*Some payment methods may be unavailable at some shops.


Seven Bank B1

Foreign Currency Exchange

Location 7F

Coin Lockers

There are no coin lockers.

Powder Room

Nursing Room

Location 4F

*On each of the 2nd, 4th, and 6th floors there is a restroom equipped with facilities for those with children, and there is a nursing room on the 4th floor.

Smoking Areas

Location There are no smoking areas.